Center for International Education


International Travel Registration Frequently Asked Questions

Registration

Am I required to register my international official university travel?

Yes, all international official university travel must be registered by each traveler on the CIE website.

How is official university travel defined, and who must register?

  • All faculty, staff, and students traveling abroad on university funds
  • All faculty, staff, and students traveling abroad on university business without university funds (example: a faculty member is invited to give a keynote address at a conference and his/her costs are fully paid by the conference)
  • All students traveling abroad and receiving academic credit
  • All students traveling abroad on noncredit programs sponsored by academic programs/departments

What will happen if I do not complete the International Travel Registration before my trip?

If the registration process is not completed before commencement of the international trip:

  1. The traveler will not receive travel authorization and may not be reimbursed for expenses. All university travel policies apply.
  2. The traveler will not receive assistance from International SOS.

Why do I need to complete the International Travel Registration?

International travel registration is critical to the university’s risk management program and will allow the university to communicate with faculty, staff, and students in the event of an emergency. Registration is also required for faculty, staff, and students to receive emergency assistance from International SOS.

How do I know if my online registration is complete?

Check marks will appear after each item is complete, but the CIE subsequently will confirm that:

  1. Dates and locations in IRIS and your registration match;
  2. The two signature documents are complete;
  3. You have listed a lodging address and phone number for at least your first location abroad; and
  4. You have provided an emergency contact.

Are in-country emergency contacts required?

For faculty/staff traveling to a country with a travel warning, an in-country emergency contact is required. Otherwise it is not required.

For students, an in-country contact is required for each trip.

How do I edit my dates or locations?

Travelers are not able to edit dates or locations themselves. Please contact CIE at itr@utk.edu with the new dates or locations, and CIE will make the change.

How do I edit my lodging address and information on the International Travel Registration?

Faculty/staff can click on the small yellow pencil to the right of the “Destinations and Dates” questionnaire to edit the information; scroll to the bottom and click submit when finished.

Students will need to email CIE at itr@utk.edu to have the questionnaire released so they may edit the information.

If my location is not listed, what should I do?

Email itr@utk.edu and CIE will add your location to the existing list.

Do I need to complete the International Travel Registration for Puerto Rico and other US territories?

Yes. The university requires completion of the International Travel Registration for all territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, and Northern Mariana Islands.

What do I do if I want to travel to a country under a US Department of State travel warning or a CDC travel health notice?

In the registration process, in the first signature document you will click “yes” to the question “Are you going to a country where a US State Department Travel Warning or CDC Travel Health Notice (Warning) is in effect?” You need to agree to your understanding of the signature document and provide the answers to the Travel Warning questionnaire embedded in the signature document.

(Note: Students and faculty/staff will fill out different Travel Warning questionnaires.)

How do I know if the country I am traveling to is under a US Department of State travel warning or a CDC travel health notice?

Please check the US Department of State website for a listing of all travel warnings (and alerts). Please check the CDC website for all travel health notices. These links are also located in the Assumption of Risk, Waiver, and Release of Claims Signature Document.

Where is the Travel Warning questionnaire located?

The Travel Warning questionnaire is in the Assumption of Risk, Waiver, and Release of Claims Signature Document.

Where can I find step-by-step instructions on completing the International Travel Registration?

Step-by-step instructions can be found here.

Why is the International Travel Registration asking for a “Program Term” when I am traveling for research/conference and not study abroad?

This is part of the software language. We continue to work with our software provider to improve and streamline the process. You will be able to list the type of travel you are completing within your portal.

If I am studying abroad, do I need also to complete an international travel registration?

No, students who have already completed a study abroad application on studyabroad.utk.edu for the dates they will be abroad do not have to complete an international travel registration.

Do I need to register if I am a student traveling independently (research, service-learning, conference, internship, independent study, etc.)?

Yes, you must register if you are:

  • traveling abroad on university funds;
  • traveling abroad on university business without University funds;
  • traveling abroad and receiving academic credit; or
  • traveling abroad on noncredit programs sponsored by academic programs/departments.

Information, Medical Insurance, and Emergencies

What is International SOS?

International SOS is a UT-contracted company that provides information and emergency services to university faculty, staff, and students on international official university travel. International SOS is NOT insurance.

(Note: You may personally purchase travel/medical insurance from International SOS, but the university contract does not include insurance.)

What is CISI?

Cultural Insurance Services International (CISI) is a travel/medical insurance provider. UT has an agreement with CISI to provide international travel insurance at a special rate, but you must purchase the insurance yourself.

(Note: Students on study abroad programs may have CISI or another insurance plan. The specific insurance will be included in your program costs.)

What is the difference between International SOS and CISI?

International SOS is NOT insurance. It is an information and emergency response company. CISI IS travel and medical insurance.

When should I call International SOS and when should I call CISI?

Medical Emergency—Travel Assistance

If you have purchased CISI insurance and you have a medical emergency, you should call CISI 312-935-1703.

If you have not purchased CISI and you have a medical/travel emergency, you may call International SOS 1-215-942-8478 (membership # 11BCAS080063). However, you will be responsible for any expense related to the medical service you receive that is not covered by your insurance.

(Note: If you are a study abroad student, you should contact your program’s insurance company.)

Nonmedical Emergency (political upheaval, terrorist threat, natural disaster, etc.)

If you have purchased CISI insurance and you have a nonmedical emergency or question, you should call CISI.

If you have not purchased CISI and you have a nonmedical emergency, you may call International SOS.

(Note: If you are a study abroad student, you should contact your program leader or appropriate university/provider personnel.)

Am I required to purchase CISI insurance?

No, faculty and staff are strongly encouraged but not required to purchase insurance. It is critical that all faculty and staff members contact their insurance company to find out if they are covered when traveling overseas.

(Note: There is one exception. Faculty traveling with a group of students (study abroad programs and other group programs as defined by the CIE) are required to purchase insurance and provide proof that all students traveling with the group has also purchased the insurance before travel can be approved.

(Examples of these groups are, but not limited to, athletics, band, chorus, and noncredit programs sponsored by academic colleges or departments. Students traveling to countries with travel warnings are required to purchase insurance.)

Am I required to call International SOS or CISI if I have a problem while on international official university travel?

No, it is up to the traveler.

If I call International SOS will the university have access to my medical or security information?

If a faculty, staff, or student calls International SOS, some specific information (medical or security) may be shared with university-authorized persons to allow for decisions to be made regarding payments.

Will the university pay for my medical expenses while I am abroad on official university travel?

  1. No, the university does not pay for medical expenses of UT faculty, staff, and students. The university strongly encourages UT travelers to either purchase travel/medical insurance or verify that their personal medical insurance covers them while abroad.

Will the university pay for my CISI insurance?

UT policy allows for faculty and staff to be reimbursed for this international travel/medical insurance, but it is up to each department/office/unit.

If I engage in personal travel right before or right after my UT official international travel, am I covered by International SOS?

The agreement signed between UT and International SOS states that coverage is only for official international university travel.

Does workers’ compensation apply if I am traveling on official international university travel?

It may apply. Please see http://policy.tennessee.edu/hr_policy/hr0397/ and https://riskmanagement.tennessee.edu/.

If I have a medical emergency and need to change my flight, what do I do?

You should contact your travel agent or airline first. (Note: Be aware that changes may lead to additional fees.) Find out in advance if your insurance will cover these fees.

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